Booking Terms

These terms apply to bookings made through this website for services delivered at Alaaddin Hamam, Orta Mah. 207. Sok. No:6, Avanos, Nevşehir, Türkiye.

Who you are buying from

Your booking is sold by ZUMA HOSPITALITY LTD, a company registered in England and Wales under number 17348645. The service itself is delivered at Alaaddin Hamam, operated by ELENDRO Turizm Ticaret Limited Şirketi.

How a booking is made

Our reservation book is managed by our team rather than published online, so the website does not show live availability. You choose your package, give us a first and a second preferred date and time, and choose how you would like to pay: online now by card, or at the venue when you arrive. Either choice creates a booking request that reaches our team immediately.

When we confirm your time

We call or message you to agree the exact time within one hour of receiving your payment during our opening hours (09:00–23:00). If your payment arrives outside opening hours, we contact you within the first hour after we open. Once the time is agreed, we send you a written confirmation by email. That email is your booking confirmation.

If we cannot offer a suitable time

If neither of your preferred times is available and we cannot agree an alternative, we refund your payment in full.

Payment

Hammam and spa bookings are paid in full — either online at the time of booking, or at Alaaddin Hamam when you arrive (cash or card, in EUR, TRY, USD or GBP). Prices are shown in euro (EUR) per person and include the services listed in the package description. Online payments are collected by ZUMA HOSPITALITY LTD and your card statement will show ZUMA*ALAADDIN. Payments made at the venue are taken at reception by ELENDRO Turizm Ticaret Limited Şirketi.

Prices are set in euro. If you prefer to pay in Turkish lira, US dollars or pounds sterling at the venue, reception converts the amount at the exchange rate in effect when your payment is taken.

Bookings paid at the venue

If you have chosen to pay on arrival, you may cancel at any time at no cost. Please let us know at least 24 hours before the agreed time so that we can offer your place to another guest. If we do not hear from you and the appointment passes, the booking simply closes and nothing is due.

Bookings paid online

The Cancellation and Refund Policy applies: a full refund for cancellations made at least 24 hours before the agreed time, and one free reschedule if you tell us at least 24 hours beforehand.

Changes

You may change your booking once, free of charge, if you tell us at least 24 hours before the agreed appointment time. Later changes depend on availability.

Arriving late

Please arrive 10 minutes before your appointment. If you arrive late, we give you as much of the treatment as the remaining time allows, at the full price.

If you do not arrive

If you do not arrive for an agreed appointment and have not contacted us at least 24 hours beforehand, the payment is not refunded.

Transfer

Free hotel transfer is included as described in your package. Transfers apply to the areas listed on the package page and, for the Pir-u Pak package, to bookings of two or more guests.

Guests under 16

Children under 16 are welcome with a parent or guardian and receive a 50% discount. Please tell us at the time of booking.

Accessibility

Our hammams are historic buildings. Their architecture cannot be altered, and there are four to five steps at the entrance, so they are not suitable for wheelchair access. Please contact us before booking if you would like to discuss access.

Health

If you are pregnant or have a medical condition that heat or massage could affect, please tell us before your treatment so that our therapists can adapt the service.

Contact

info@alaaddinhamam.com · +90 532 459 53 10